Support

FAQ

• What if the screen shows signal loss or black areas?

  
  • Check power and data cable connections.
  • Inspect the sending/receiving card and control box.
  • Replace faulty modules if necessary.
• What should I do if the LED software cannot detect the screen?

  
  • Check the network or signal connection first.
  • Ensure the correct IP address or device ID is configured.
  • Restart the software and LED receiver box if necessary.
• Are LED displays compatible with different media sources?

  
  Yes, most LED control systems support multiple input sources such as HDMI, DVI, USB, media players, and live streaming.
• What types of LED displays do you offer?

  
  We provide a full range of LED display solutions, including standard products, transparent LED displays, rental LED screens, and customized LED display systems.
• What applications are your LED displays commonly used for?

  
  Our LED displays are widely used for advertising, exhibitions, commercial spaces, corporate lobbies, events, and creative display projects.
• What is the recommended viewing distance for an LED display?

  
  • Viewing distance depends on pixel pitch: smaller pitch for close-up viewing, larger pitch for distant viewing.
  • General guideline: the optimal distance is about twice the pixel pitch; for example, a P1.5 LED display is best viewed from approximately 3 meters, though actual distance may vary with screen size, installation height, and environment.
• How to choose between indoor and outdoor LED displays?

  
  • Indoor displays: optimized for brightness, resolution, and viewing angles in controlled environments.
  • Outdoor displays: designed for high brightness, weatherproofing, and durability in varied climates.
• Can LED displays be customized to fit unique shapes or sizes?

  
  Yes, LED modules can be arranged to create curved, irregular, or large-scale displays according to project requirements.
• What are the preventive methods against dust?

  
  • Regular cleaning: Wipe the display surface with a clean, soft cloth or soft brush to prevent dust buildup.
  • Avoid direct contact: Do not touch the LED modules with bare hands to prevent oil, sweat, or fingerprint stains.
  • Protective materials: Use stainless steel or rust-resistant materials for the frame and supporting structures.
  • Environmental protection: In dusty environments or during nearby construction, cover the display surface with plastic wrap or dust cloths.
  • During installation: Wear gloves, avoid sweat dripping on the screen, and keep a towel handy for wiping when working at heights.
  • Immediate cleaning: Remove any dirt or stains immediately to prevent permanent marks or damage.
  • Outdoor considerations: In environments with grease, dust, or high pollution, opt for outdoor-rated LED displays, as they are easier to clean and maintain.
• Can I use water or detergent for cleaning?

  
  • Use only a slightly damp soft cloth.
  • Avoid harsh chemicals or abrasive materials.
• Can I touch the LED module during installation?

  
  • Avoid direct contact with LEDs to prevent oil or sweat stains.
  • Wear gloves and handle modules by the edges.
• How to protect the LED display from extreme temperatures and humidity?

  
  • Use ventilation, fans, or heaters if necessary.
  • hoose IP-rated outdoor displays for humid or wet environments.
• How to prevent screen flickering or color issues?

  
  • Ensure stable power supply and proper grounding.
  • Check signal cables and connections regularly.
  • Adjust brightness and refresh rates according to the environment.
• How to extend the lifespan of the LED display?

  
  • Avoid long periods at maximum brightness.
  • Perform routine cleaning and maintenance.
  • Regularly check for loose connections or damaged cables.
• How do I manage multiple LED screens remotely?

  
  • Use the LED control system to connect multiple screens via LAN, Wi-Fi, or cloud management.
  • Remote monitoring allows status checks and content updates anytime.